Hampton Inn Atlanta-Buckhead, GA - Watch your charges from them

Recently we went to Atlanta to see Cirque De Soleil. I had booked our hotel more than a month prior to the trip and pre-paid for the room. We decided to stay at the
Hampton Inn Atlanta-Buckhead
3398 Piedmont Rd., NE Atlanta,
GAUnited States, 30305
Tel: 404-233-5656
Fax: 404-237-4688

This was my first trip in a long time to Atlanta so I wasn't sure of the location of the hotel but it turned out not to be too bad and actually close to a mall and several other stores I wanted to visit. Also parking was free with this hotel which I have come to find out is pretty rare when you're talking Atlanta. Our check in went well. The room was nice with a refrigerator and microwave. The front desk person was pleasant. We had a nice breakfast the following morning which was included in the the price. Now to the issues I had while there. Before even leaving we had housekeeping knock on our door 3 times before check out time which I thought was inconsiderate. After the first time she should have waited until we checked out. Other than that things went well minus the major bit of snow that was coming down. We headed to the show, then home.
After returning Sunday, come Tuesday morning I see a post from the hotel in my account, charging me again for the room and causing overdraft fees now. This caused my account to be overdrawn and I incurred $35 overdraft fee. I called the hotel immediately and was told they would investigate and receive a call back later that day. I received no such call so I tried to call the hotel several times but could reach no one. I called the VIP hot line (as I am a diamond member) and they said they spoke to the manager at the local hotel and they are working on it. They told me I would be contacted. I was not contacted by the next day so I wrote an email on the website in regards to this issue,. In the meantime another purchase I had made before finding out about this charged posted, so I incurred another $35 overdraft fee. I finally received an email on 5 Mar from Kesha Holmes-Smith, a guest assistance specialist. I had not heard from anyone by the 7th of March so I emailed Ms Smith. I still had not heard by the 9th so I sent another email. I finally received a response on the 9th of March from Ms Smith saying the hotel had contacted me and issued a refund. This was not the case. I had also mention several times about the overdraft fees and asked how they would be handled. I never received a response. I emailed Ms Smith 2 more times in regards to the overdraft fees asking who I should send the letter from my bank that states they are responsible to. I still have not heard anything.

My warning to you is being very careful what card you use when booking with Hampton Inn Atlanta-Buckhead as you might end up with a nasty surprise.

I have since then contacted the better business bureau and Christopher ElliottBlogger/syndicated columnist/TV host ( http://www.elliott.org/ ) to try and help me with this issue.

This issue is still unresolved.