USAirways surprise

Here is the response I received within a week of writing them. I am a little impressed. This was a quick turn around and much better than the last time I had to deal with an issue.


Dear Ms. (me):

Thank you for contacting US Airways. We appreciate and welcome all inquiries, concerns, and compliments, as your feedback is important to us. Please accept my personal apology for any difficulties or inconvenience caused by the delay of your flight departing from Augusta . I realize you expected your flight to depart as scheduled; so did we. Any delay is costly, both financially and in customer satisfaction.

It is not our intent to create difficulties for our customers and realize that flight delays are very frustrating for everyone involved. We work hard to avoid these situations; however, safety considerations must remain our number one priority.

We are unable to offer reimbursement for expenses incurred as a result of flight interruptions. We are able to compensate only for the flight interruption itself and to convey our apologies we have authorized two Electronic Travel with Us Voucher (E-TUV) in the amount of $75.00 as a gesture of goodwill. We hope you will allow US Airways another opportunity to regain your confidence. Your E-TUV is valid toward the purchase of travel on US Airways. Please be advised the E-TUV is not valid with Internet bookings. The E-TUV must be redeemed one year from the date of this letter. In addition, please take a moment to read the terms and conditions listed below to receive the full benefit of this compensation. When you are ready to make your future travel arrangements, please call our Reservations Department at 800-428-4322 and provide the E-TUV code listed below.


Ms. (me), we know that you have many choices when it comes to traveling and we thank you for choosing US Airways.

Sincerely,
J. Pequeno
US Airways Customer Relations
Corporate Office